Refund policy

Return & Damage Policy

We do not offer returns or exchanges on any of our products. All sales are final.

If your item arrives damaged or defective, we will address it through our damage servicing process below — no return, exchange, or refund will be issued.

Damage Assistance

If you receive a damaged or defective item, please contact us at sathviksilvers@gmail.com so we can evaluate the issue and arrange servicing.

To be eligible for damage assistance, you must provide:

A valid unboxing video showing the sealed package being opened and clearly showing the damage or defect.
Your receipt or proof of purchase.
Your request must be made within 72 hours of receiving your order.

Claims made without a valid unboxing video, or after 72 hours of delivery, will not be accepted.

What Happens Next

Once we receive your claim, we'll review the unboxing video and proof of purchase and let you know if it's approved. If approved, we will repair or service the item. We do not offer returns or refunds under any circumstances.